Request technical support

Crafting LinGO! ENGLISH

learn English playing Minecraft!

Request support

Use this form if you are having technical issues with any of our services.

We will aim to respond within 24 hrs of your request.

Or Email us!

NOTE our office hours are 7.00 to 22.00 [UTC+2].

Username *

Please use the name you used to open the account in Crafting LinGO!

Order number *

Please include the order number of the services you purchased.

Email *

Minecraft 'gamertag' of the participant experiencing issues *

This is the name the Minecraft character has, and it is the one that appears in the Microsoft account or above their head in Minecraft. It is needed to be able to give permission to access the private server.

Country of origin *

Please let us know where the participant comes from or where they reside so we can consider time differences in communication and provide specific English learning support.

Select the category closest to the problems you are experiencing.

Problems logging into the server management portal
The teacher is having problems loading/using the map
A learner is having problems loading/using the map
Problems with a particular lesson/activity
Difficulties with gameplay/need further information for a game control or function
Other problems

Tell us more...

Describe the problems you are having with as much detail as possible, if you need to submit any attachments with screen captures or additional information please email support@craftinglingo.com